Any questions? We can answer some of the major issues here.
Why do I have to share my personal data when registering? This is a necessary condition to be able to take advantage of everything we have to offer you at GalaCasino.We need your first name, last name and address to contact you, your date of birth allows us to confirm that you are of legal age to sign up with us, and your email is if you’ve any issues – we can contact you.
Why do I have to verify? Age verification is needed by Dutch law as we are obliged to identify the ages of all our customers.
Why I can see only Trustly as a deposit method? You can verify your account by making a successful deposit via Trustly.
Why can I not place a bet before verifying my account? We have to verify your age and identity before you can deposit and use our services.
How long should this process take? We have no set time schedule for this entire process, but it should be completed swiftly.
What can I use as ID? To verify your identity, you can send us any of the following:
- Driving Licence (front and back)
- Passport (photo page)
- ID card (front and back)
Why wasn’t my ID accepted? Your ID was not accepted because it must clearly show your first name, last name, date of birth and place of birth, or your ID was not clear. If it is an ID or a driving licence, you must send both the front side and the back side.
I don't have a scanner to scan my documents - what can I do? It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear!