I get an error message when trying to open a game in the casino

If you receive an error message when trying to open a game, please make sure that you have closed any previous games you may have opened. Only one game can be played at a time. We also recommend clearing the "Cache" and "Cookies" in your internet brower. Please note that a stable internet connection is required in order to play with us. Using other programs or downloading other data can have a negative impact on the quality of your connection.

If the issue persists, please contact our customer service team and include the following information:

  • Were you playing in the download, instant play, or mobile casino?
  • Which internet browser were you using (if applicable)?
  • Date and time of error:
  • Exact error message:
  • Game ID (you can find this in your account under "Casino > My Casino > Game logs"