What is the Welcome Offer?
When you make an account with Gala Casino, you will be entitled to our Welcome Offer where you can enjoy £40 Bonus and 20 Free Spins once you have deposited and spent £20 on any of our games. Please note: All customers must be fully verified before accepting any offers. You can find help on how to verify HERE. However please ensure that you have also read and understand the full Terms & Conditions for our Welcome Offer before signing up.
How do I receive and use my bonus and free spins?
1) You can only receive your Bonus and Free spins as part of our Welcome Offer if you are a NEW customer with us at Gala Casino.
2) If you are registering from the UK your account should be verified upon signing up; if it is not, we will let you know. If you do hear from us you can follow our guide on how to verify your account in our Account Verification help pages .
3) Once you have opened your account and become verified you will be able claim our Welcome Offer. To do this you will need to a deposit of £20 in a single transaction and spend £20 on any games within 7 days.
4) Once you have done this, you can claim your £40 Bonus and 20 Free Spins in the “Promotions” tab.
5) Your Bonus will have a wagering requirement of 35 times the initial amount and the free spins will have a wagering requirement of 10 times the initial amount.
Please note: The Bonus and Free Spins must be accepted and used within 7 days of being credited otherwise they will be forfeited.
What are wagering requirements?
- A wagering requirement means the number of times you need to play through a bonus before you’re able to withdraw any winnings.
- In this case, you’re given a £40 bonus with a 35x wagering requirement. This means you need to spend £1,400 of Bonus funds on games (35 x £40). And for the spins, at 20 spins with a 10x wagering requirement, you will need to spend a total of £200 in Bonus funds on slot games (10 x 20).
- If you’ve spent £1,400 and £200 of Bonus fund within the 7 days, your winnings will now show in your withdrawable balance.
If you deposit any more after your welcome bonus and spins has been activated, your bonus will be spent first.
Why do I not have my Bonus/Free Spins?
Here are a few common reasons:
- Your account may not be verified. Your account should be verified upon signing up with us, if it is not, we will let you know. For more help on verification please see our Account Verification help pages.
- Have you made sure to deposit of £20 in once transaction and staked this amount on our games? If you have not deposited and staked the full £20 on any of our games, you will not qualify for the Welcome Offer.
- Have you deposited made via Paypal, Moneybookers, Paysafe, Skrill or via any pre-payment card? If so, you are not eligible for the Bonus or Spins. Please deposit using a valid payment method via the cashier HERE.
- Have you placed any low-risk Roulette bets? Low-risk bets are where you cover more 67% of the board. For example, if you cover 25 of the 37 numbers, you will be covering 67% of the board and will not qualify for this offer.
- Make sure to check your “Promotions” tab, your Bonus and Free Spins could be waiting there to be accepted.
If you have met the requirements and your Bonus and Free Spins are still not in your account, please contact our Customer Service Team.