GENERAL CASINO BONUS TERMS AND CONDITIONS

“Buy-In Bonuses”

General promotional abuse terms

21. You agree that you will not, at any time, engage in activity that constitutes promotional abuse (as explained in paragraphs 25 to 27 below) in accordance with these General Casino Bonus Terms & Conditions.
22. We reserve the right to review your betting history from time to time, to identify any playing strategies that may constitute “promotional abuse”.  In addition, we may review your account activity before processing any withdrawal to ensure that you are not participating in any promotional abuse.
23. If we identify that you have participated in playing strategies that constitute promotional abuse, we reserve the right to impose various sanctions on you (as outlined below).
24. Please note that the provisions and sanctions contained in these General Casino Bonus Terms & Conditions relating to promotional abuse are seeking to identify customers who are, in our reasonable opinion, deliberately and dishonestly participating in playing strategies in an attempt to abuse Casino Bonuses. These terms are not, in any way, seeking to impose sanctions on customers who may have innocently failed to comply with any Casino Bonus rules on an inconsistent and/or minor basis.

What constitutes promotional abuse?

25. Playing strategies will be deemed promotional abuse in circumstances where you adopt  such a playing strategy with the deliberate and dishonest intention of abusing a Casino Bonus.
26. We have set out below some examples of promotional playing strategies that will be classed as “promotional abuse”.

• where you intentionally and dishonestly exploit a game flaw to circumvent Wagering Requirements (for example, where you intentionally manipulate the use of your Casino Bonus, relying on the game flaw, with the aim of benefiting from significant wins using funds from your Cash Balance);
• where you participate in “Syndicated Play” – where you intentionally work together with a group of customers on a playing strategy to guarantee profit from the Casino Bonus;
• where you are in control of, or otherwise maintain, more than one active Account with us, without the prior approval by our management;
• where your account does not match the name on the credit card(s) you provide to make Deposits on your account; and
• where you share the same payment method (e.g. the same PayPal Account or same debit or credit card) with another of our customers.

27. Whilst we have made every effort to set out examples of playing strategies that will be deemed “promotional abuse” under paragraph 26 above, we will also be entitled to deem other playing strategies as promotional abuse in circumstances where it can be demonstrated that you are deliberately and dishonestly participating in playing strategies in an attempt to abuse Casino Bonus play.  This may include circumstances where abusive or dishonest playing strategies would not have been reasonably foreseeable to us when preparing these General Casino Bonus Terms & Conditions (for example, where they result from changes and/or developments 

Sanctions for promotional abuse

28. Where we determine that you have engaged in playing strategies that are deemed “promotional abuse” in accordance with these General Casino Bonus Terms & Conditions, we have the right to impose the following sanctions against you (all sanctions imposed will be reasonable and proportionate in the context of the promotional abuse identified):

• you will forfeit any winnings generated as a result of promotional abuse (but winnings not linked to the promotional abuse will be returned to you);
• you may be barred from receiving further Casino Bonuses; and/or
• your account may be closed.

29. In circumstances where we are satisfied that you have engaged in playing strategies that are deemed to be “promotional abuse”, and one or more of the sanctions outlined above is to be imposed on you, we will contact you to notify you of the following:

• that further to an investigation of your playing strategies, we have concluded that your behaviour constitutes promotional abuse (including the grounds for this finding);
• the full details of the relevant sanctions we will impose on you in accordance with these General Casino Bonus Terms & Conditions; and
• the ability for you to appeal our findings of promotional abuse through our standard complaints procedure (details of complaints procedure can be found in our Terms and Conditions point 17. COMPLAINTS AND DISPUTES).

OTHER IMPORTANT TERMS

Right to refuse withdrawals

30. We are aware that some Casino Bonus links may be posted on other sites or through forums or the information that you receive may have been forwarded on to other persons who didn't receive a genuine Casino Bonus offer. If we determine, acting reasonably, that you did NOT receive a particular promotion as an intended exclusive targeted recipient, we will not honour the Casino Bonus any pay-out requests from you, even if you have met the relevant rules and/or Wagering Requirements.

Right to change or end Casino Bonuses

31. We reserve the right to change or end any Casino Bonus at any time, if required for legal and/or regulatory reasons.
32. We may place restrictions on your account, including deposit restrictions, in order to comply with our legal and regulatory obligations. We will not be responsible should these restrictions affect your ability to complete the requirements of any promotion and/or to release any bonus, benefits or prizes.

About Us

33. GalaCasino.com is operated by LC International Limited (company number 106322). LC International Limited's address is Suite 6, Atlantic Suties, Gibraltar. LC International Limited is licensed by the Government of Gibraltar & regulated by the Gibraltar Gambling Commissioner (RGL 010 & 012). For customers accessing GalaCasino.com from Great Britain, the service is licensed and regulated by the Gambling Commission (000-039069-R-319426-001).