Gala Casino FAQs

Q. Can I use my existing Gala Casino username and password to log into the new site?
A. Yes.

Q. I have an existing Gala Casino account. Will I be able to claim a new customer offer on the new site?
A. Unfortunately not. The welcome offer is only available to new customers.

Q. Why do I need to verify my account?
A. To comply with gambling legislation, we are required to confirm the age and location of our players. If your account is not verified, you will not be able to deposit, place bets or withdraw.

Q. How can I update my address?
A. If you wish to update your address, you'll need to contact our Customer Support team. You'll need to provide proof of the new address, so that the account can be updated.

Q. Will my loyalty level be the same on the new Gala Casino site?
A. The new Gala Casino site will launch a whole new rewards based loyalty program.  Visit the Gala Rewards tab for more info.

Q. Where are my pins?
A. You can re-add your favourites on our brand new site.

Q. I've set deposit limits. Will these transfer to the new site?
A. Yes.

Q. Is there a Gala Casino App?
A. Yes.

Q. Will there be slots that offer free trial play?
A. No.

Q. Do I need to re-register my card again?
A. No