Source of funds checks for UK players

Why is a source of funds check needed?

All UK retail and online gambling operators are licensed and regulated by the Gambling Commission. This means that we’re legally required to take measures that help ensure gambling remains fair and open, is not linked to crime, and does not lead to harm.

The process only takes a few minutes to complete, and we’ll do our best to help you through it. After completing the source of funds check, you’ll be able to continue enjoying all our products, services and bonuses.

What is a source of funds check?

To complete a source of funds check, you’ll simply send us one or two documents to prove your salary and/or other income proving that you can afford the money you are spending with us.

Why are you checking my source of funds now?

As is the case with banks, after customers spend a certain amount with us, we’re obliged to check where their funds are coming from. We know that this might be an inconvenient request, but it’s in the interest of protecting our customers.

What kind of documents are needed? 

Any documents that prove the origin of the money you use to bet with us will be sufficient. Examples include:

  • A copy of your monthly payslip
  • Bank statements issued within the past three months
  • Proof of inheritance
  • Proof of property sale
  • An annual tax return
  • Evidence of dividends or director remuneration
  • Proof of a specific payment or reward you’ve received

How do I get my documents to you and how long do I have?

You’ll need to email copies of the relevant documents to customerprotection@galacasino.com or you can use the onsite document uploader whilst logged in. Once we request source of funds documents, you’ll have a maximum of 28 days to send them to us.

What happens then?

We’ll review the documents and once we’ve confirmed that everything’s in order, you’ll be able to carry on as usual. However, please note that we might need to request further documents.

How will my information be used? 

The information you provide goes to a specialist team, separate from the rest of the company, to ensure that all your information is treated in the strictest confidence, in line with Data Protection principles and our own Privacy Policy. We will not use your information for any purpose other than fulfilling our legal and regulatory obligations.

What happens if I don’t get the documents in on time?

If you don’t manage to send over the requested documents within the 28-day time limit, we’ll be forced to apply certain restrictions on your account, such as a monthly deposit limit of £50.

Where can I find out more information?

If you have any questions about the source of funds check process, contact us by email at customerprotection@galacasino.com, or call us on 8000478539 between 09:00 and 00:00.