What’s the procedure?
All Withdrawal are subject to our Withdrawal procedures as follows:
- All withdrawals will be reviewed by our internal review team and must be approved by them before we distribute any funds.
- Withdrawals may be merged and treated as one request in the event of a previous transaction(s) not being processed yet. This will be taken into consideration before processing the payment based on the limit of the option selected.
At Gala Casino, the method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your deposit(s) in the past, and the amounts of those deposit(s).
We operate a ‘Closed Loop System’ for withdrawals to protect both Gala Casino and our customers from card theft and fraud. This means that occasionally your withdrawal may be split across multiple payment methods when system security rules require funds to be returned to the payment method(s) used to deposit.
Here’s an example:
You've made £100 worth of deposits from your Visa card and £50 by PayPal. You've had a successful week and your balance is £500. You would like to withdraw £200. Your preferred method of withdrawal is PayPal but before you can withdraw more than £50 back to PayPal, you need to withdraw £100 back to your Visa card. Once this is done you can withdraw £50 or more back to PayPal.
The benefit of this is that your withdrawal will typically be returned to the payment method(s) you use most, which can also speed up your withdrawal processing time.
You can always track where your withdrawals have been processed to (once processed) from within your logged in account.
In the event that you cancel a withdrawal request, Gala Casino is under no obligation to refund any amounts that are cancelled by you and which you subsequently wager.
- Until the withdrawal is approved and dispatched, you may reverse and have the funds added back to your account.
To do so, simply go to the cashier, click 'Deposit', any pending Withdrawal amount will be displayed and you can enter the amount you would like to reverse. Please note that this feature is no longer available to our UK customers.